Dear Valued Customers,

We would like to inform you about another power outage that occurred today at arround 08:00 CET for a few minutes.

Similar to the previous incident on 23th April 2026, this was caused by a short power outage affecting our racks. Unfortunately, the UPS system did not take over again.

According to our data center provider, the root cause has been identified as a faulty UPS system with degraded batteries. In combination with recent instability in the public power grid, this led to the failure of the backup system during the interruption.  In combination with recent instability in the public power grid, this led to the failure of the backup system during the interruption. Under normal circumstances, the power grid in this region is considered stable, which makes these recent events particularly unusual.

As with the previous incident, the outage itself lasted only a few minutes. However, several systems did not recover automatically. Some switches and servers required manual intervention, and a small number of systems are currently undergoing filesystem checks (fsck) to ensure data integrity.

The UPS system suppler has already been informed by our datacenter and is expected to resolve the issue within the coming days. 
We keep asking updates from our datacenter and will inform you as soon as the issue is resolved.
In order to minimize the impact of any potential further incidents, a Staff member team is dispatched and will remain near the data center throughout the coming week to ensure immediate response if required.We are continuing to work closely with the data center provider to stabilize all services as quickly as possible.

Due to the high volume of support requests related to this incident, response times may be delayed. Once issues related to this outage are resolved, tickets may be closed without individual follow-up.

We sincerely apologize for the inconvenience caused and rest assured taking care ot the issue

Best regards,

HostSlick

یک شنبه, May 3, 2026

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